 I bought the Toshiba PDR-M60 camera brand-new in D ... Strengths: FlashDisk and SmartMedia
Weaknesses: Poor Quality Camera. Poor Customer Support from Toshiba.
Summary: I bought the Toshiba PDR-M60 camera brand-new in December of 2000. Within a few months, it just stopped working. Wouldn't turn on or off. (Battery/power supply was fine). Sent it in to be fixed under warranty. Shortly after the one year warranty expired, some of its functionality stopped working. First, I couldn't go backward to see any previous pictures. A few weeks after that, the playback feature stopped working. The LCD worked fine, I could see the pictures immediately after taking them, and I could get the menu up. But I could not see any stored pictures. Then the camera stopped working altogether. First, it just wouldn't snap pictures. Then it wouldn't even turn on or off. It would sometimes flicker on and off for a short time (the battery indicator was full). Finally it would never turn back on. I called Toshiba Support to complain. They would not pay for any repairs because it was no longer under warranty. I had the camera for about a year and a half. Even though it had broken once before within the warranty period with the same problem, they would not guarantee it. I asked to speak to a supervisor. I was told a supervisor would call back. Two weeks later, after not receiving a call, I called again. After an apology, I was told I would receive a call back. A month later, after I did not get the second call I was promised, I sent email. No response to that either. Extremely poor customer support! I am very dissatisfied with the camera and the company's customer support.
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