Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 1 1 25
Neutral (3) 0 0 2
Negative (1 or 2) 0 0 36
Total Reviews 1 1 63
Avg Rating 5 Star Review
5.00		 5 Star Review
5.00		 2.5 Star Review
2.65
Address: 263 Shuman Blvd
Naperville, IL 60563, - US
Website: http://www.officemax.com
Business Hours: n/a
Sales Phone: n/a
Service Phone: 800-283-7674
Sales Email: n/a
Cust Service Email: online@officemax.com

OfficeMax

http://www.officemax.com

With PriceGrabber Since 02/04/2002


Sort Reviews by: Date Rating
Date Reviewed: 04/14/2012
rra10hg from unknown
Member Since:
04/14/2012

View Member's:
Reviews 		No problems with my order. I would be glad to purchase from them again. Overall Rating
5 Star Review
 
Date Reviewed: 11/23/2010
bbsleads from NH
Member Since:
01/29/2008

View Member's:
Reviews 		Ordered a Gigaset One Mobile & Home Phone Connector on Thursday Nov 18 2010 By Tuesday I had not heard a word and my order status was "still processing" so I called and was told I'm on back order, it should arrive by DECEMBER 21, 2010 ... HELLO? I canceled and ordered from Amazon ... COMMUNICATION is so important with ONLINE shopping, this company has ZERO communication, not for me! Overall Rating
1 Star Review
 
Date Reviewed: 02/20/2010
brownies40 from CA
Member Since:
12/18/2002

View Member's:
Reviews 		Ordered a hard drive Officemax offered on their website. A week later they sent me an email canceling my order because they said their automated pricing system incorrectly offered the price too low. My father had the same experience on a different item at at different time. Very poor customer service and I will never buy from them again. It amazes me they stay in business. Overall Rating
1 Star Review
 
Date Reviewed: 01/21/2010
crockette from IL
Member Since:
03/05/2005

View Member's:
Reviews 		My order on a laptop was shipped quickly and arrived safely. The price was outstanding and also had an unadvertised rebate from HP so a bonus. They did however not pack this item very well. The laptop box was inside a bigger box with absolutely no padding. Got lucky on no shipping damage as UPS likes to punt boxes these days. Overall Rating
4 Star Review
 
Date Reviewed: 01/13/2010
shenfo1234 from NY
Member Since:
01/13/2010

View Member's:
Reviews 		WORST COMPANY TO DEAL WITH ..... I DIDNT GET MY FAX MACINE THAT I ORDERED , THE BBB , RESELLER RATING, PRICEGRABBER, AND EVERY OTHER REVIEW SITE WILL HEAR FROM ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Order Information 25989092 (Status: Backordered) Prices shown are representative of the original price at purchase. Purchase Order: N/A The order total in your shopping cart may differ from that detailed in your credit card statement depending on the shipping dates of the items in your order. Item Details Item Total Status Brother IntelliFAX 1960C w/ Cordless Telephone Brother IntelliFAX 1960C w/ Cordless Telephone Item #:21155893 Price: $20.00 Quantity Ordered: 1 Quantity Shipped: 0 $20.00 Backordered Item Total: $20.00 Tax: $2.48 Shipping: $7.95 Surcharges: $0.00 < What is this? Items in the cart incurring a surcharge are summed on the surcharge line. Total: $30.43 Overall Rating
1 Star Review
 
Date Reviewed: 01/09/2010
nageswararao.korlepara@gmail.com from unknown
Member Since:
11/12/2009

View Member's:
Reviews 		Officemax has advertised heavily for Yearend sale. I have purchased HP TouchSmart tx2-1270us 12.1" Laptop PC during year end sale. Officemax has debited my credit card for the amount and later informed that they have discontinued the product and hence will not be able to honor their commitment. There is no answer from they how they could sell the products they did not have and which they have discontinued. They are not ready to supply alternate model. Response at Officemax is very bad and the transaction is not reversed on the Credit Card till date. They respond that I have to work with my Credit Card company for resolution and they will not help in any way. I would not recommend this merchant to any friend and wish Pricegrabber blacklists the merchant. Overall Rating
1 Star Review
 
Date Reviewed: 01/05/2010
GlobalXealot from unknown
Member Since:
03/08/2006

View Member's:
Reviews 		I still haven't received my order. I have been told over and over that it is back ordered and that another shipment is coming. But no one can tell me when I will receive my order. They are still selling the same item on their site and they say it ships in 2-3 days!!!! But mine hasn't been shipped and it has been almost a month. Overall Rating
1 Star Review
 
Date Reviewed: 12/05/2009
killmax from NJ
Member Since:
12/05/2009

View Member's:
Reviews 		This is I receive the email from Max after I order online 11/22) 1. OfficeMax Order Confirmation? 11/24) 2. Your OfficeMax Order Cancellation? 12/03) 3. OfficeMax Shipping Verification - Response Requested? This online is purchase not a online games. they using this way to got your information. Overall Rating
1 Star Review
 
Date Reviewed: 11/24/2009
cjb200 from unknown
Member Since:
06/23/2009

View Member's:
Reviews 		Like most items on their website, items status was "Ships in 1-3 days". Apparently, that doesn't mean anything. After three business days without an update, I called to find out the item was backordered. A couple days later the order status online finally changed to "backordered", however the item was also listed as discontinued on the product page. The next day it was removed completely. I called back to get details, they said it was backordered and they didn't have an ETA. I finally canceled a few days later. Considering it's almost 2010, it's hard to believe a company as large as OfficeMax doesn't have the ability to provide a live inventory on their website. I will not shop their website again unless they get their act together. Overall Rating
2 Star Review
 
Date Reviewed: 02/04/2009
hargis from AZ
Member Since:
10/10/2004

View Member's:
Reviews 		After a week of waiting for order, called to see what was happening. I was told that the printer was damaged in transit by shipper and being returned to officemax. They would ship another once the original was returned to them by shipper. I asked how long would this be. I was told 7-9 days. I told them to cancel the order and refund the money. I am still waiting for the refund to appear. I will not use officemax again. Overall Rating
1 Star Review
 
Date Reviewed: 01/28/2009
HoHoLoveman from MN
Member Since:
01/28/2009

View Member's:
Reviews 		I too ordered a printer that was "in stock" only to find out that it was not available. When I did a search for the printer, they had it on their site for twice as much. Overall Rating
1 Star Review
 
Date Reviewed: 01/28/2009
Sams2009 from VA
Member Since:
01/28/2009

View Member's:
Reviews 		I placed an order that i found on slick deals and after 5 day i was sent a cancellation notice. They accepted my credit card as well as sending me an order confirmation. Overall Rating
1 Star Review
 
Date Reviewed: 01/15/2009
RickMiller563 from unknown
Member Since:
06/28/2008

View Member's:
Reviews 		Communication VERY POOR; 'order confirmation" email only; NO "invoice", NO "order shipped". Among WORST EVER for ORDER STATUS. Web site before and after item arrived showed status "pending" (i.e., "not processed"). Packaging was WORST EVER. Manufacture's box loosely placed in POORLY SEALED OVERSIZED BOX - NO FILLER. Item free to bounce around, tearing box. Found on my porch SLIGHTLY CRUSHED and PARTIALLY OPEN with light SNOW AND WATER INSIDE. (Had we had heavy rain water would have pooled inside.) Fortunately manufacture's box not crushed or torn, just slightly damp. Haven't yet opened it to see if item is undamaged. DRIVER DIDN'T WAIT FOR SIGNATURE, UNSATISFACTORY given cost of item ($700). Was offered option of leaving signed consent form on door, but DID NOT DO SO. Overall Rating
2 Star Review
 
Date Reviewed: 11/21/2008
timstrap78 from unknown
Member Since:
11/21/2008

View Member's:
Reviews 		good service. the shipped my toners a little late. anyway.. thats ok Overall Rating
3 Star Review
 
Date Reviewed: 11/04/2008
JoeShopper2008 from LA
Member Since:
11/04/2008

View Member's:
Reviews 		After Officemax canceled my order it took over a month to get a refund. I got that only after filing a complaint with Paypal and the BBB. I tried calling numerous times during the process only to have them feed me a bunch of lies. They said the product has shipped out the first two times I called. Then the next few times I called they said they canceled the order but my money was refunded. The money was not refunded. The effort I had to go through to get my money back was inexcusable. I would do my business elsewhere. Overall Rating
1 Star Review
 
Date Reviewed: 12/10/2007
floridamortgageplanner from FL
Member Since:
06/15/2005

View Member's:
Reviews 		(Edited December 12th by floridamortgageplanner)  I ordered a printer on 11/30 that stated "expected to ship 1 to 3 days". Today is Dec. 12 and Customer service says it is on backorder and cannot inform me when the shipment will come in, at least not until Dec 17. So, I have to wait up to another week before I can even find out if my printer will be delivered before the decade is finished. Oh, and to add insult to injury, Pricegrabber shows the printer "in stock" still, although now it is back to retail price. The only reason I am keeping the order in is that the price is $350 cheaper than the current list at Officemax.com right now. Overall Rating
1 Star Review
 
Date Reviewed: 07/31/2007
shantanuc2001 from TX
Member Since:
06/12/2005

View Member's:
Reviews 		Officemax is the most horrible place to make online shopping. They took my order and promised to deliver within 1-3 days. Now after several days they are saying that they are out of stock and they cancelled my order. They said they have a problem in their software. They don't respect customer and their on call customer service is extremely rude. I will never oder from Officemax ever in my life. If you want to get harassed and want to deal with extreme difficulties, just order from Officemax and life will turn hell with them. Overall Rating
1 Star Review
 
Date Reviewed: 03/01/2007
jklugmn from CT
Member Since:
11/16/2002

View Member's:
Reviews 		(Edited March 02nd by jklugmn)  the item was marked "delivered by 1-3 days." it is now 7 days and counting. furthermore there is no tracking information supplied on the website. i called customer service and they were unable to provide any information about where it was, when i might get it, or how to track it. furthermore i was put on hold for substantial periods with obnoxious music. this case is still unresolved. ps. 1 day later. they say they can't cancel the oder since it's "shipped," but they have no clue from where, with what carrier or any tracking info. if it ever arrives i'm shipping it back, meanwhile i've ordered from elsewhere. Overall Rating
1 Star Review
 
Date Reviewed: 01/12/2007
nativephotog from AZ
Member Since:
09/22/2005

View Member's:
Reviews 		Very easy to order and fast shipping. Will use again. Overall Rating
5 Star Review
 
Date Reviewed: 01/04/2007
hwongl from CA
Member Since:
01/04/2007

View Member's:
Reviews 		This is the worst buying experience that I ever had during my past 10 years of buying from the web merchants. I ordered a laser printer from Officemax on 12/09/06 and I never received the item until a month later they claim that it was not available in my local area despite tha fact that on their web site the item is still listed as available at a much higher price. They cancled my my order without my consent. Essentially they false advertised the printer with a low price trying to attract the customers and never fullfilled their responsibility. I talked with the supervisor of the customer office and it was just another bad experience, totally useless. I will never buy from Officemax ever again. Overall Rating
1 Star Review
 
Date Reviewed: 12/31/2006
mediasky from unknown
Member Since:
09/26/2006

View Member's:
Reviews 		This was the WORST online shopping experince I have EVER had. They took my order and it was not until I called because my order did not ship in the "usual" timeframe outlined on the site that they told me they sold out of my order. Then, we it did come in stock, they could not guarentee it would come in time for Christmas...this is AFTER I already paid for expedited shipping. Further, my order has not arrived and I just an additional $20 charge on my statement with no explination why. I will never, ever again do business with the company. Their customer service is awful and I am not the only one to feel this way, thier voicemail is too full for me to leave a message. DO NOT USE ACORTECH FOR ANY ONLINE PURCHASES. They will over bill you and not deliver your order. Overall Rating
1 Star Review
 
Date Reviewed: 12/02/2006
lorims3kds from CA
Member Since:
12/02/2006

View Member's:
Reviews 		I ordered a Memory Card on November 24, 2006. I received an invoice stating that the item was in stock and would be shipped in 4 days. I received an email again on November 29th stating now that the item was backordered. I specifically bought the card for a trip to Hawaii the 5th of December. I phoned Office Max, only to be told that it would not be in until, at the earliest, December 15. That is a bunch of garbage. I could have purchased another memory card online for almost the same price. Now, I have to go uptown and pay a higher price because Office Max falsely lists items as in stock and sells them when apparently they don't even have them. Not a good practice. Being a company of that size, they should know what is in stock, backordered, etc., at the time of the sell and should inform you of this. I would definitely NEVER shop there again. Advice is to stay clear if you care about getting your item in a reasonable timeline. Overall Rating
1 Star Review
 
Date Reviewed: 11/09/2006
ktran003 from CA
Member Since:
11/09/2006

View Member's:
Reviews 		I ordered four cakes of DVD+Rs with free shipping on 11/6 and they arrived on 11/7!!! They arrived so fast that I didn't know the package sitting on my front porch two days later. Overall Rating
5 Star Review
 
Date Reviewed: 11/06/2006
tfacedkilla from CO
Member Since:
01/26/2004

View Member's:
Reviews 		(Edited November 08th by tfacedkilla)  This is worst experience I've had from an online retailer. I ordered a wireless mouse from officemax.com. It has been 2 weeks since I placed the order and they can't even tell me when will it ship. At the time I placed the order the mouse was "in stock" projected to be delivered within 4 days. Now they are telling me it is backordered and don't know when it will be in! This is a common product that has not been discontinued...I would stongly recommend shopping somewhere else no matter how big their sale is. Update 11/8/06 - I was just informed by Office Max that they are no longer carrying this product (even though it is not being discontinued by the Manufacturer) and they are cancelling my order. Wow, thanks for letting me wait 2 weeks before telling me. Overall Rating
1 Star Review
 
Date Reviewed: 10/26/2006
mkrcha from unknown
Member Since:
10/09/2006

View Member's:
Reviews 		STAY AWAY! I ordered a MX 1000 mouse on Oct 19, I got a confirmation note back and everything. The next day I get a note that my order has been canceled, and to call and reorder. I then call and they put my order back through and give me another order number. The next day I tried that order number and it said that it didn't exist. She told me that it would come the following Wednesday which was about 8 days later. I didn't get it, I waited till Friday to allow for some delay, still not. I call them up again and they say that it still is in processing, he then gave me a case number and said I would get an email in 48 hours. On Wednesday I called them back again and they told me that the order was canceled because the item was not it stock and would not come back. During this time I never received a single email from them on the progress. I will never do business with them again; I will pay more not to deal with them ever again. STAY AWAY! Overall Rating
1 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
Page: 1 | 2 | 3 Next »
Click here to report a problem or an abuse of our rating system.